Frequently asked questions

Payment & Ordering
I fell in love with an item and it is out of stock. How often do you restock and how can I be notified when it's restocked?

Good news, we restock popular items often. Check back as we often restock frequently or you can go to our Looking for a Bag section and complete the information and we can attempt to locate the item for you!
My order hasn't moved in the last couple days since I placed the order. What is going on?

There are several reasons, but the two most popular ones are either problems with payment or there is missing information. Please check if Bargain Bags by Jen sent you an email for further instructions to help us get your order out as soon as possible. Another reason is that is has shipped but hasn’t moved while in transit. Then give it 2-3 days to update. At times USPS website doesn’t update as it should.
I never received an email regarding my order and shipment of the item, what should I do?

Please contact our customer service department by emailing Bargainbagsbyjen@gmail.com. We will gladly send the information to the email address we have on file.
How do I check on or contact someone about an order I have placed?

For questions regarding the status of your order, or any other questions please contact our customer service department by emailing Bargainbagsbyjen@gmail.com
What if I ordered a bag, and the next day there is a new release bag that I like better?

All Sales Are Final. We will NOT honor swapping out of any items for another item or returns of any items.
I made a purchase, and then it went on sale or a special discount was marketed. Can I get a price adjustment?

The price you agreed to at the time of purchase is the only price offered. There will be NO price adjustments.
I've never purchased a preloved (used) luxury item before. What should I know before purchasing?

Please note that with any pre-loved product (used) Bargain Bags by Jen does their best to inspect, locate and note or mention any issues located on the product. Not all issues are noticeable to the same degree as someone else may see them. We at Bargain Bags by Jen promise to do our best to point out any possible concerns. Please keep in mind that we are human, and issues could be overlooked. We suggest that if you have any questions or concerns about a product that you contact us at Bargainbagsbyjen@gmail.com with your concerns prior to making your purchase. Please note all sales are final. There are no returns, refunds or exchanges.

Shipping
What shipping method do you use?

Bargain Bags By Jen ships all packages using USPS Priority Mail with signature confirmation. If you are not home at the time of delivery, USPS with leave a notice either in your mail box or on your front door with instructions on how to schedule redelivery or how to pick up at your local post office. If you fail to claim your package USPS will return to sender. In order to reship your package to you, you will need to pay an additional shipping fee. Bargain Bags By Jen does NOT ship with insurance. If you want your package insured you must notify us before your package is shipped and you must pay the insurance fees. There are times where we may use UPS as a shipping option but that is on rare ocassions. Please keep in mind Bargain Bags By Jen is not responsible for any lost, stolen, damaged, undeliverable or delivered to the wrong address issues. Those issues you would take up with USPS. Please make sure you have any apartment numbers listed on your address to ensure propper delivery. We are not responsable for incomplete address issues.

I never received my order but it states delivered, what should I do?

Bargain Bags by Jen adds tracking to every order that is shipped. If that tracking information states that your items have been delivered, but you have not received it, you must contact USPS (United States Postal Service) and discuss the issue with them. You can reach them by calling 1(800) 222-1811.

Please check your mailbox, on or around it, those that live with you and the property management office (if applicable). Speak with family and do some investigating before you deem the package missing. We will offer as much assistance as possible to help you have a successful outcome. However, Bargain Bags by Jen does NOT have responsibility for packages that are lost or stolen. Please contact your local post office to make a claim.

*If you would like your item insured, contact Bargain Bags by Jen at bargainbagsbyjen@gmail.com for more information.
How is my order processed?

All orders are processed and shipped within 24-72 hours. Please keep in mind we operate the same Holiday schedule as the United States Postal Service. Longer delays may apply depending on volume and time of year. Your confirmation email will come from bargainbagsbyjen@gmail.com and will contain a tracking number with more accurate delivery times. We are not responsable for weather delays or delays caused by USPS. Once the packaged is in the hands of USPS it is their obligation to ensure delivery.

What will happen if my package is undeliverable to my address?

If your package is undeliverable due to missing information on your address, such as a unit or apartment number or incorrect address then the package will probably be returned to Bargain Bags By Jen. If you were simply not home at the time of delivery and they could not deliver, then USPS will leave a notice in either the mail box or on your front door with detailed instructions on how to reschedule delivery or how to pick up at your local post office. Please note, any returned package to Bargain Bags By Jen will result in the buyer having to pay for the itme to be reshipped. You can also go online to USPS and do whats called an intercept of package. Go under the section "Receive" then select "intercept package" and proceed with the instructions.

Does Bargain Bags by Jen ship worldwide?

Currently we only ship in the United States.
How do I know if my order has been shipped?

An email will be sent to you once the tracking number is generated. You can enter the tracking number into usps.com website and it will advise you of the package whereabouts. f the pre-order item. In that description you will find estimated shipping times.

If you haven't received an email with your tracking number after 3 business days, please check your junk/spam inbox or contact us at bargainbagsbyjen@gmail.com. Bargain Bags by Jen's customer service team will send any shipping emails with tracking to the email provided at check out. Once your item has shipped, we will provide tracking and shipping information to that email address only.

Please be sure your mailing address is correct before completion of your order as we may not be able to change your address once the order is completed.

Returns, Late Payment, Refund & Cancellation Policy
Returns

Bargain Bags by Jen has a no returns no refunds or exchanges policy. However, every claim will be handled on an individual basis, at the discretion of Bargain Bags by Jen. All items are inspected at the time of purchase and again at the time of shipping to ensure that your products are free from damage. Human error can occur, but please know every effort is made to ensure your product is free from any stains or damages. 

Please note that with any pre-loved product (used) Bargain Bags By Jen does their best to inspect & locate and note or mention any issues located on the product. Not all issues are noticeable to the same degree as someone else may see them. We at Bargain Bags By Jen promise to do our best to point out any possible concerns. Please keep in mind that we are human and issues could be overlooked. We suggest that if you have any questions or concerns about a product that you contact us at Bargainbagsbyjen@gmail.com with your concerns prior to making your purchase. Please note all sales are final. There are no returns, refunds or exchanges.

Please note that some bags ship flat (foldable totes etc.) and without any stuffing to keep cost of shipping down. However, some delicate bags that need to be kept stuffed for better protection will in fact remain stuffed.
Terms of service

By DISCLOSING Your PERSONAL INFORMATION, including PAYMENT INFORMATION, SHIPPING AND BILLING ADDRESS, creating an Account, and/or clicking “Purchase” or another similar button, you acknowledge that you:

- have read these Terms,

- understand these Terms, and

- accept and agree to be bound by them.

If you disagree with these Terms, please do not use the Services or Our Website. If at any time you are not willing to be bound by these terms, you should, where applicable:

- click the “I do not accept” or similar button, and

- immediately cease and refrain from accessing or using the Services.

**You also acknowledge that you have read through and understand ALL articles/sections listed in each category outlined in the FAQ section of this site, including the payment plan terms. If you haven't read through all the sections under the FAQ page or read through all the details of this site, please do so before making a purchase as ALL sales are final. 

1)      RETURNS

All sales are final with Bargain Bags by Jen

2)      PROMOTIONS AND CONTESTS

Any contests or promotions described or posted on this Website shall be governed by the rules regulating such event. 

3)      INTELLECTUAL PROPERTY

a)      Property of Bargain Bags by Jen

The contents of the Services, including the Website and other materials made available via related Social Media, are protected by United States copyright, trademark and other intellectual property laws and international treaties and owned or controlled by Bargain Bags by Jen, or the party credited as the provider of the materials. You agree to abide by all additional copyright notices, information, or restrictions contained in any materials accessed through the Services. 

By accepting these Terms, you further acknowledge and agree that we and any of our third-party licensors own and shall continue to own all right, title, and interest in and to the materials and other elements of our services, including associated intellectual property rights under copyright, trade secret, patent, or trademark laws.

Except for any limited, revocable license expressly granted to you herein, these Terms do not grant you any ownership or other right or interest in or to the materials and/or other elements of the Services, or any other intellectual property rights of ours, whether by implication, estoppel, or otherwise. Any and all trademarks or service marks that we use in connection with the Services are marks owned by us. These Terms do not grant you any right, license, or interest in such marks, and you shall not assert any right, license, or interest in such marks or any words or designs that are confusingly similar to such marks.

You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except where expressly permitted for the storage of downloadable material), create new works from, distribute, perform, display, or in any way exploit, any of the content on this Website, or the Services (including software), in whole or in part.

b)      User-generated Content

We do not claim ownership of user-generated content and material. Any and all photographs, articles, images, graphics, videos, sounds, music, audio recordings, text, files, profiles, communications, comments, feedback, suggestions, ideas, concepts, questions, data or other content that you

(I) submit or post on the Site, on any of our blogs, social media accounts or through tools or applications we provide for posting or sharing such content with us; or

(ii) have posted or uploaded to your social media accounts, including but not limited to Instagram, Twitter, Facebook, Tumblr and Pinterest, which are tagged with # Bargain Bags by Jen or any other Live Fabulously promoted hashtag (collectively “User Content”) shall be deemed non-confidential and nonproprietary.

By submitting or posting any User Content, you grant to Bargain Bags by Jen and its affiliates a perpetual, irrevocable, royalty-free, worldwide, sub-licensable and transferable license to copy, publish, translate, modify, reformat, create derivative works from, distribute, reproduce

Additional FAQ
Where can I buy merchandise?

At this time, purchases can be made on www.bargainbagsbyjen.com OR our socials through Facebook. Instagram and TikTok.

Facebook : Facebook.com/bargainbagsbyjen

Instagram: Instagram.com/bargainbagsbyjen

TikTok: Tiktok.com/@bargainbagsbyjen
Do you offer promotional/coupon codes?

Periodically, Bargain Bags by Jen will offer promotional codes. One (1) offer code may be used per order. The coupon code is entered at the very end of check out. To ensure you are notified of any offers, please follow us on Facebook, Instagram, or you can sign up on our website. Check frequently on Facebook, and Instagram to get those special promotions.

Facebook - Facebook.com/bargainbagsbyjen

Instagram - Instagram.com/bargainbagsbyjen

TikTok - Tiktok.com/@bargainbagsbyjen

Privacy policy
Is Bargain Bags by Jen a safe website?

Bargain Bags by Jen understands how important security is to you. When you place your order at www.bargainbagsbyjen.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technology to date. You can be assured that your order will be placed safely and securely. However, we cannot be held responsible for any damages caused by illegal means.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Does anyone else see the information that I provide to Bargain Bags by Jen?

We respect your privacy, so the information you provide WILL NOT be given or sold to any third party.
(see below)

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.